How we can help?

GENERAL

What is PRYSM?

PRYSM is motor racing inspired lifestyle brand by PETRONAS Dagangan Berhad providing authentic PETRONAS apparel and merchandise.

How can I purchase PRYSM apparel and merchandise?

You can purchase PRYSM apparel and merchandise through our eCommerce website at https://www.petronasmerchandise.com by signing in as a member or as a PETRONAS staff or dealer. Just browse through our selection of available products and add your selected products into your virtual shopping cart before making online payment.

What is the product range offered by PRYSM?

We offer a wide range of exclusive PETRONAS merchandise, ranging from apparel such as t-shirts, jerseys and jackets that come in a wide range of sizes to accessories such as bags, eyewear and more. We’re continuously introducing new designs, so be sure to always visit us to get your hands on the latest merchandise!

Do I have to register with PRYSM to make purchases?

You do not need to register with PRYSM to make purchases. However, registering as a member with us will allow you to get a faster checkout time and the latest updates on PRYSM’s latest merchandise. All PETRONAS staff and dealers also enjoy the best deals when they register as a member with us.

How will I know if my online registration was successful?

Upon successful registration, you will receive an acknowledgement email with instructions on how you can activate your account.

I did not receive the acknowledgement email and was not able to activate my account. What should I do?

Please check your Spam or Junk folders as the email may have been sent there. If you are still not able to find it, kindly email at mesralink@petronas.com or call 1300 88 8181.

What should I do if I have any enquiries or complaints?

You can drop us an email at mesralink@petronas.com or call 1300 88 8181.

PAYMENTS

How can I pay for my order?

We accept payments via Online Payments (credit/debit card, online bank transfer and other payment options e.g. PayPal and most major eWallets in Malaysia).
For PETRONAS dealers and staff, we also offer payment option through PETRONAS account deduction.

What currency will my purchases be in?

All transactions on this website are to be conducted and are payable in Ringgit Malaysia (MYR).

My payment transaction failed, what should I do?

Please write to mesralink@petronas.com or call 1300 88 8181.

DELIVERY

What are the delivery charges?

Delivery charges vary depending on the delivery destination, product weight and delivery option. It will be displayed at the Checkout page and will be added to your total payable amount.

How long does the delivery take?

Deliveries usually takes up to 14 business days.
Some of you might experience late shipping delivery due to processing time by warehouse and courier company, distance, weather conditions and failed delivery attempts by the courier company.

Can orders be delivered to overseas addresses?

Currently, orders are only available for delivery within Malaysia.

Can orders be delivered to anywhere within Malaysia?

Yes, orders can be delivered to all addresses within Malaysia except for P.O. Box addresses.

Can I change my delivery address?

Once your order has been submitted, you are not allowed to change the delivery address.

What happens if I am not at the delivery address to receive my order?

Unfortunately, we are unable to bear the costs for any unsuccessful deliveries and order cancellation is not allowed once they have been submitted successfully.

ORDERS

How can I cancel, return or exchange my order?

Unfortunately, we will not be able to accept cancellations, returns or exchanges once orders have been submitted successfully.

How can I find out whether my order was successfully processed?

We will send an Order Confirmation email to your registered email address. You can also check the status at the My Orders page.

How can I check the status of my order?

You can view your order status on the My Orders page.